Customer service
FREQUENTLY ASKED QUESTIONS
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- Wear OS 3
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- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
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Will I lose my settings and my data when I upgrade to Wear OS 3 operating system?
When upgrading the software to Wear OS 3, the watch will have to be reset to receive the new operating system. You will preserve all your data stored in the apps TAG Heuer Connected (Wellness and Sports data) and TAG Heuer Golf (rounds and profile settings).
However, all the options listed in the section Menu > Settings of the watch are stored locally and not in our app, they will have to be redone once the upgrade complete such as : the wathface customization, tiles selection, notifications management...etc
If you are not able to retrieve your data on the apps, make sure you have logged into the right account as it can be easy to connect another account via Apple or Google Sign-in options.
However, all the options listed in the section Menu > Settings of the watch are stored locally and not in our app, they will have to be redone once the upgrade complete such as : the wathface customization, tiles selection, notifications management...etc
If you are not able to retrieve your data on the apps, make sure you have logged into the right account as it can be easy to connect another account via Apple or Google Sign-in options.