Customer service
FREQUENTLY ASKED QUESTIONS
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- Most Frequently Asked
- Wear OS 3
- NFT
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
Why it is important to send my mechanical watch to an Official TAG Heuer Service Centre for maintenance or repair?
Only TAG Heuer Official Service Centres have genuine TAG Heuer components and issue a 2-years TAG Heuer warranty on the functioning and water-resistance of your watch. There are 100 TAG Heuer Official Service Centres worldwide, each with the expert watchmakers and technical equipment necessary to ensure your precious timepiece receives proper care.
CLICK HERE for a list of our Official Service Centres
CLICK HERE for more details on TAG Heuer maintenance
Connected Watch
If you are experiencing an issue with your TAG Heuer Connected watch, we encourage you to contact our Customer Care team directly.
Most issues with connected watches are software-related and can often be resolved quickly through guided troubleshooting steps provided by our agents. However, if the issue cannot be resolved remotely or appears to be related to the hardware, our Customer Care team will assist you in arranging a return to a TAG Heuer Service Centre for a detailed technical assessment and repair if needed.
Your connected watch will be carefully examined by specialized technicians, ensuring that any necessary interventions are carried out in line with TAG Heuer’s quality standards.
Contact our Customer Care at https://www.tagheuer.com/contact/