Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Wear OS 3
- NFT
- Trade-In
- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
What strap should I use for swimming?
If you want to swim in a swimming pool for a sport session, you must wear a rubber strap. To ensure an optimal swim detection, please make sure that your watch and strap are tightly fitted to your wrist. We don't recommend wearing a steel bracelet as it may be difficult to tighten correctly, and it could avoid an optimal swim tracking.