Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Most Frequently Asked
- Golf
- Wear OS 3
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Swimming
- Special Editions
- NFT
- Wellness
What strap should I use for sports?
If you want to measure your heart rate while practicing a sport, you have to wear a rubber strap. To ensure the heart rate sensor's optimal performance, please make sure that your watch and strap are tightly fitted to your wrist.
We don't recommend wearing a steel bracelet as it may be difficult to tighten correctly.
If you want to use the sensors during your sports sessions, please follow the instructions in the following tutorial:
We don't recommend wearing a steel bracelet as it may be difficult to tighten correctly.
If you want to use the sensors during your sports sessions, please follow the instructions in the following tutorial: