Tag Heuer Connected


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What is the warranty policy ?

The warranty policy can also be found on our website : https://www.tagheuer.com/service/warranty.html

What is the period of warranty ?
All TAG Heuer Connected watches are covered by a warranty. Our international warranty covers your watch's digital module for two years from the date of purchase. 

The warranty covers your watch's accessories (buckle, lugs, etc.) for one year from the date of purchase.

Where is the TAG Heuer Connected warranty valid?
To offer you the best support, the warranty is active in the countries where the TAG Heuer Connected is sold. We do not take into account your country of residence, or where you originally purchased your watch.

Please check the list here to see if the warranty is active in your country : https://www.tagheuer.com/assets/legal/Warranty_Repair_Conditions-TAG_Heuer_Connected_Watches.pdf

What is included in the warrany?
Please take a moment to look at the warranty document in your TAG Heuer Connected box, or read it here: http://customer-service.tagheuer.com/warranty

Choose your country of residence, then select the warranty tab.
The warranty details vary from country to country, so please make sure you read them carefully.

What is exluded from the warranty ?
Please note that the warranty does not cover:
  • Damage resulting from mistreatment or improper use (e.g., stains resulting from spilling coffee, sweat, cream, etc.)
  • Wear and tear from regular use and the aging of accessories
  • Software and hardware modifications
  • Unauthorized repairs

If you have any questions or if you want to benefit from the TAG Heuer warranty, we invite you to contact the Customer Care team in your country : https://www.tagheuer.com/contact/

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