Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Most Frequently Asked
- Wear OS 3
- NFT
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
What is the connected watch warranty policy ?
The warranty policy can also be found on our website : https://www.tagheuer.com/service/warranty.html
What is the period of warranty ?
All TAG Heuer Connected watches are covered by a warranty. Our limited international warranty covers your watch's digital module for two years from the date of purchase.
The warranty covers your watch's accessories (buckle, lugs, etc.) for one year from the date of purchase.
Where is the warranty valid?
To offer you the best support, the warranty is active in the countries where the TAG Heuer Connected is sold. We do not take into account your country of residence, or where you originally purchased your watch.
Please visit our store locator page at this link to view the countries where the connected is sold, make sure to tick Products : Connected Watch.
What is included in the warranty?
Please take a moment to look at the warranty document in your TAG Heuer Connected pacakging, or read it here: http://customer-service.tagheuer.com/warranty
Choose your country of residence, then select the warranty tab.
The warranty details vary from the country, so please make sure you read them carefully.
What is exluded from the warranty ?
Please note that the warranty does not cover:
If you have any questions or if you want to benefit from the TAG Heuer warranty, we invite you to contact the Customer Care team in your country : https://www.tagheuer.com/contact/
What is the period of warranty ?
All TAG Heuer Connected watches are covered by a warranty. Our limited international warranty covers your watch's digital module for two years from the date of purchase.
The warranty covers your watch's accessories (buckle, lugs, etc.) for one year from the date of purchase.
Where is the warranty valid?
To offer you the best support, the warranty is active in the countries where the TAG Heuer Connected is sold. We do not take into account your country of residence, or where you originally purchased your watch.
Please visit our store locator page at this link to view the countries where the connected is sold, make sure to tick Products : Connected Watch.
What is included in the warranty?
Please take a moment to look at the warranty document in your TAG Heuer Connected pacakging, or read it here: http://customer-service.tagheuer.com/warranty
Choose your country of residence, then select the warranty tab.
The warranty details vary from the country, so please make sure you read them carefully.
What is exluded from the warranty ?
Please note that the warranty does not cover:
- Damage resulting from mistreatment or improper use (e.g., stains resulting from spilling coffee, sweat, cream, etc.)
- Wear and tear from regular use and the aging of accessories
- Software and hardware modifications
- Unauthorized repairs
- Engraving
If you have any questions or if you want to benefit from the TAG Heuer warranty, we invite you to contact the Customer Care team in your country : https://www.tagheuer.com/contact/