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What can I do if I can’t access the Google Play Store™?

'In the case you have various issues accessing the Play Store app on your TAG Heuer Connected Watch, please take a look at the Getting Started guide to know the basic steps of your watch and/or follow the troubleshooting steps below : Getting Started

Pairing : Ensure that your device is paired and well connected to your phone with a Google synchronized account.

Connectivity : Make sure the Airplane Mode is disabled and that you are connected to your phone via the Bluetooth. Your watch needs to be also connected to a Wi-Fi network, if no Wi-Fi connection is available, try connecting yourself to another Wi-Fi network or to a phone hotspot.

Google account : A synchronized Google account is needed on your TAG Heuer Connected Watch if you want to access the Google Play Store app.

System Updates : Check if your watch is up to date by going to Settings > System > About > System Updates > it will display if whether you are up to date or not.

Reset your watch : If you you have followed all the previous steps mentioned and the issue is still persisting, please reset your watch by doing so ; Settings > Disconnect & Reset. When doing a reset, you will need to go through the pairing process that you can find in the Getting Started webpage. 

Please contact us if you are still encountering the issue ; [ https://www.tagheuer.com/contact/]

Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.G7

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