Tag Heuer Connected
frequently asked questions

 

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The watch battery is running out quickly - what should I do? 

If your TAG Heuer Connected battery is running out quickly, first try removing all the cables from the charger and reconnecting them again.

If you’re still having problems with the battery, try these:
  • Make sure your watch software is up-to-date 
  • Make sure your phone software is up-to-date 
  • Make sure the Wear OS™ app is up-to-date on your phone 
If the problem continues, please apply a factory reset to your watch. 

To make sure your battery is properly calibrated, check these:
  • When the watch is on charge, does the watch face change to show it’s currently charging?
  • When the watch is on charge, does the watch face show the percentage of battery charged? If so, does this number increase?
  • Does it take between 1hr 30mins and 1hr 50mins to charge to 100%?

If the problem continues, please contact us and we’ll take a look before fixing it for you.

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