Tag Heuer Connected
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Trade-In
- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
The touch screen on my TAG Heuer Connected isn’t working - what should I do?
If the touch screen on your TAG Heuer Connected isn’t working, don’t worry. There are a few checks you can make.
If you’ve made these checks and everything seems fine, please try holding down the power button 10 secondes until the watch restarts. This might fix the problem.
If you still have a problem, please contact us.
- Has the watch been damaged in any way?
- Is the screen intact, or has it been damaged?
- When you press the power button, does the apps list (menu) appear on the screen? If it does, please check that your watch is up-to-date - update your watch’s software if you need to.
If you’ve made these checks and everything seems fine, please try holding down the power button 10 secondes until the watch restarts. This might fix the problem.
If you still have a problem, please contact us.