Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
The TAG Heuer Connected app isn’t detecting my watch - what should I do?
If your TAG Heuer Connected app isn’t detecting your watch, there are a couple of things you can check:
Troubleshooting steps:
If the problem persists, please contact us.
- Make sure your phone is connected to the internet (Wi-Fi or 3G/4G)
- Make sure the bluetooth on your phone is enabled
- Make sure your watch is connected to your phone via Bluetooth and is in range. If you see a broken cloud icon on the watch screen
, your watch and phone aren’t currently connected
Troubleshooting steps:
- Activate any TAG Heuer classic watch face. Check, that Wear OS app on your phone is up-to-date and watch has the “Connected” status there. Check, that all software on the watch is up-to-date too.
- If above didn’t fix the problem, toggle on and then off the airplane mode for 30-60 seconds on both devices: phone and watch.
- If above didn’t fix the problem, restart the watch and ensure it is connected in Wear OS app on your phone after reboot.
- If above didn’t fix the problem, force restart your phone and ensure the watch is connected in Wear OS app on your phone after reboot.
- If above didn’t fix the problem, re-install Tag Heuer Connected iOS Companion app from App Store.
If the problem persists, please contact us.