Customer service
FREQUENTLY ASKED QUESTIONS
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- Most Frequently Asked
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My TAG Heuer Connected isn’t updating with the latest Wear OS™ operating system - what should I do?
If you’ve received a notification letting you know that a new Wear OS operating system update is available but can’t perform the update, please:
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc
- Make sure your phone has Wi-Fi or internet connectivity
- Make sure Bluetooth is enabled on your phone
- Make sure your watch is paired with your phone - if you’re within Bluetooth range and see a broken cloud icon
on your watch face, your watch and phone are not currently connected
- Make sure your phone has at least 80% battery power
- Go to settings > system > about > system updates
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc