Customer service
frequently asked questions

If you’ve received a notification letting you know that a new Wear OS operating system update is available but can’t perform the update, please: 

• Make sure your phone has Wi-Fi or internet connectivity
• Make sure Bluetooth is enabled on your phone 
• Make sure your watch is paired with your phone - if you’re within Bluetooth range and see a broken cloud icon on your watch face, your watch and phone are not currently connected
• Make sure your phone has at least 80% battery power
• Go to settings > system > about > system updates

Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc