Customer service
frequently asked questions

 

Search by categories

I can’t reconnect my TAG Heuer Connected and my phone with Bluetooth - What should I do?

If your watch and phone aren’t properly connected, for example, if a broken cloud icon appears [insert broken cloud icon] on your watchface, here's what you need to check:

Are your devices connected to Bluetooth?
To reconnect your watch and phone to Bluetooth, please:
  • Disable and enable Bluetooth on your phone and open the Wear OS by Google™ app.
  • On your watch, swipe up on your watchface and tap on the Settings icon [insert Settings mode icon].
  • Then, tap on Connectivity and select Bluetooth.
  • Disable and enable Bluetooth. You can check the connection status on your both your devices.
If you’ve tried this and your watch and phone still aren’t connecting, there are further checks you can perform:

Is your watch on Airplane mode?
Here's how to check if your devices are on Airplane mode:
  • On your phone, go to Settings and look for the Airplane mode icon.
  • On your watch, swipe down on the watchface and look for the Airplane mode icon [insert Airplane mode icon]. If it’s on, tap the icon to turn it off.
When Airplane mode is activated, the icon will be brighter, and the line will disappear [insert airplane icon without the line crossing through it]. When the Airplane mode is off, the icon is crossed-out by a line [insert the crossed-out airplane icon].

Restart your watch and phone
If you’ve made the checks above and your phone and watch still aren’t connecting to Bluetooth, restarting your watch and your phone may fix the problem. 

To restart your watch:
  • Swipe down on the watchface and tap on the Settings icon [insert cog icon]
  • Tap System
  • Tap Restart
As a last option, you can try resetting your watch. Please keep in mind that resetting your watch will restore it to factory settings and delete all data.

To reset your watch:
  • Swipe down on the watch face and tap on the Settings icon [insert cog icon]
  • Tap on System
  • Tap on Disconnect & reset
Once you've reset your watch, go to the Bluetooth settings on your phone and select the option to forget the device. Then pair your watch with your phone again https://faq.tagheuer.com/articles/en_US/FAQ/How-do-I-pair-the-TAG-Heuer-Connected-with-my-phone


Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc

Feedback: Was this article helpful?

   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255