Customer service
frequently asked questions

If you’re having trouble logging in to the TAG Heuer Connected app, check the following:

• Make sure you have the latest version of the app on your phone—you can check this in the Google Play Store™ or in the App Store.
• Make sure your phone is connected to the internet (Wi-Fi or 3G/4G).
• Make sure your login details are correct (email/password, or Google account details).

If you’ve forgotten your password:

• Tap Forgotten your sign in details? - the TAG Heuer Connected support site will open.
• Follow the instructions to reset your password.

If you’re still not able to log in to the TAG Heuer Connected app:

• Uninstall the TAG Heuer Connected app and re-install it again.
• Enter your login details.

Please ensure you are using the compatible TAG Heuer Connected app for your watch, as two apps are available depending of your watch generation. 

If the problem persists, please contact us, and we’ll be happy to look into it for you. https://www.tagheuer.com/int/en/contact/ 

Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.