Customer service
frequently asked questions

 

Search by categories

I can’t log in to TAG Heuer Connected app - what should I do?

If you’re having trouble logging in to the TAG Heuer Connected app, check the following:
  • Make sure you have the latest version of the app on your phone—you can check this in the Google Play Store™
  • Make sure your phone is connected to the internet (Wi-Fi or 3G/4G)
  • Make sure your login details are correct (email/password, or Google account details)

If you’ve forgotten your password:
  • Tap Forgotten your sign in details?- the TAG Heuer Connected support site will open
  • Follow the instructions to reset your password

If you’re still not able to log in to the TAG Heuer Connected app:
  • Uninstall the TAG Heuer Connected app and re-install it again
  • Enter your credentials

If the problem persists, please get in touch and we’ll look into it for you.

Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.

Feedback: Was this article helpful?

   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255