Customer service
frequently asked questions

All TAG Heuer Connected watches are covered by a warranty. Our international warranty covers your watch's digital module for two years from the date of purchase. 
It also covers your watch's accessories (buckle, lugs, etc.) for one year from the date of purchase.

Please note that the warranty does not cover:

• Damage resulting from mistreatment or improper use (e.g., stains resulting from spilling coffee, sweat, cream, etc.)
• Wear and tear from regular use and the aging of accessories.

To find out more about your warranty, please take a moment to visit the following link: https://www.tagheuer.com/int/en/service/customer-care-home.html. Choose your country of residence, then select the warranty tab.

To benefit from the TAG Heuer warranty, we invite you to contact the Customer Care team in your country. The team will take charge of your watch, and hand it over to our watchmakers.