Customer service
frequently asked questions

The TAG Heuer Connected is compatible with smartphones running iOS 9+ and Android™ 4.4+. 

To pair the watch with your phone for the first time:

• Make sure your phone is connected to the internet
• Make sure Bluetooth is on, on both phone and watch
• Download the Wear OS™  (by Google) app onto your phone, from the App Store or the Google Play Store™
• Tap on your watch face to begin
• Select your language on your watch—it should match the language you use on your phone
• Select the device on your phone
• Use the code that appears on your watch to validate the pairing request on your phone
• Connect to your Google account to start enjoying the Google ecosystem—you’ll need to validate this, too
• Wait a moment—your watch might take a few minutes to synchronise

To pair your watch and phone after a factory reset:

• Open the Wear OS app on your phone
• Tap the three lines in the top left hand corner
• Tap Connect a watch
• Follow the instructions on the app and watch face to continue

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