Customer service
frequently asked questions

Look at your watch face. If you see a broken cloud icon , your watch and phone aren’t currently paired. 
 

• Swipe up on your watch face to open the notification card that prompts you to reconnect
• Open the Wear OS™ app on your phone 
• Follow the instructions on the app and watch face to continue

If your watch and phone still aren’t pairing successfully after several attempts, apply a factory reset then try pairing them again.

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