Customer service
FREQUENTLY ASKED QUESTIONS

1- Your watch is paired

Please ensure that your watch is paired in your phone’s Bluetooth settings and displayed as "Connected" in the TAG Heuer Connected app.

• Path: TAG Heuer Connected app > select the TAG Heuer logo tab (bottom left of the screen) > at the top right, the watch logo and battery level should be displayed.
• Note: please keep the TAG Heuer Connected app running in the background to maintain connectivity and synchronization.

2- TAG Heuer account

Please ensure that your TAG Heuer account is signed in so that your watch can synchronize data and receive app updates.

• Path: TAG Heuer Connected app > Settings > Account > Sign in

3- Your watch is up to date

Automatic updates are performed when the watch is placed on the charger overnight and connected to a secure, private Wi‑Fi network.
Manual updates can also be performed directly on the watch via the settings.

• Path: On the Watch > Settings > General > Updates > "Update all" will appear if updates are available.

4- Permissions granted

Please ensure that all required permissions are enabled on both the watch and the phone for an optimal experience.

• Phone permissions: Location, Bluetooth, Contacts, Calendar, Notifications, and Trackers.
  • Path: TAG Heuer Connected > Settings > Phone permissions > Enable all
  • Then: Phone > Settings > TAG Heuer > Notifications > "Allow notifications"
• Watch permissions: GPS.
  • Then: Phone > Settings > TAG Heuer > Location > "Allow precise location"