Customer service
FREQUENTLY ASKED QUESTIONS

1- Your watch is paired

The watch must be paired in your phone’s Bluetooth settings and shown as “Connected” in the E3/E4 TAG Heuer Connected app.

• Path: E3/E4 TAG Heuer Connected app > select the watch tab (bottom of the screen) > at the top it should display “Connected”.
• Note: the TAG Heuer Connected app must be opened in the background at least once a day to maintain connectivity and synchronization.

2- TAG Heuer and Google accounts

Your TAG Heuer account and your Google account must be connected for the watch to synchronize data and receive app updates.

• Path: E3/E4 TAG Heuer Connected app > Settings > Add a TAG Heuer account. 

AND,

• Path: WearOS app > Settings > Add a Google account.

3- Your watch is up-to-date

Automatic updates are performed when the watch is placed on the charger overnight and connected to a secure and private Wi‑Fi network.
Manual updates can also be performed directly on the watch via the Play Store.

• Path: In the Watch > Play Store app > Manage apps > “Update all” will appear if updates are available.

4- Permissions granted

Make sure all required permissions are enabled on both the watch and the phone for an optimal experience.

• Phone permissions: Location, Bluetooth, Notifications and Trackers. Path: TAG Heuer Connected > Settings (...) > Phone permissions.

AND,

• Watch permissions: GPS, Heart rate. Path: Watch > TAG Heuer Sports > Settings.

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