Customer service
        
        FREQUENTLY ASKED QUESTIONS
      
    Search by categories
Search by category
- Most Frequently Asked
 - Golf
 - Wear OS 3
 - Trade-In
 - Accessories
 - Using your watch's features
 - TAG Heuer Connected mobile app
 - Battery & Charging
 - Warranty, upgrading and repairs
 - Purchasing and returns
 - Pairing and set-up
 - Troubleshooting
 - Watch faces and counters
 - Apps on your watch
 - Software updates
 - Watch specifications
 - Swimming
 - Special Editions
 - NFT
 - Wellness
 
How can I take care of my strap?
Ruber straps & Steel bracelets
Your metal bracelet requires regular upkeep. We recommend cleaning it with soap and water once a month.
To ensure your strap's optimal life span, we recommend the following:
Leather straps are delicate materials. They require special care to prevent them from getting wet.
However, to guarantee their water-resistance over time, please avoid using chemical products, as well as leather polish.
Very important: please note that the leather of the bracelets should neither be waterproofed nor waxed.
 
  
  Your metal bracelet requires regular upkeep. We recommend cleaning it with soap and water once a month.
To ensure your strap's optimal life span, we recommend the following:
- Rinse the strap with fresh water and soap, especially after it has been exposed to salt water.
 - Use a non-abrasive cloth
 - Avoid using cleaning products
 
Leather straps are delicate materials. They require special care to prevent them from getting wet.
However, to guarantee their water-resistance over time, please avoid using chemical products, as well as leather polish.
Very important: please note that the leather of the bracelets should neither be waterproofed nor waxed.