Tag Heuer Maison Customer service
FREQUENTLY ASKED QUESTIONS

Since December 4, 2025, the Wear OS by Google app is no longer available on the Google Play Store for Android devices running Android 14 or newer. It is therefore no longer possible to search for or download it from the app store. However, you can now download it from our website using this link: Google by Wear OS.

1- Availability and Compatibility of the Wear OS by Google App

Since December 4, 2025, the Wear OS by Google app is no longer available on the Google Play Store for Android devices running Android 14 or newer. For devices on Android 14 or earlier, the app remains accessible via the Play Store. For Android 15 and later, please use the download link provided in this article.

1. Check your device's Android version.
2. Choose the appropriate download method for your version.

2- Frequently Asked Questions about Using and Reinstalling the App

Below are answers to the most frequently asked questions about using your TAG Heuer Connected watch with the Wear OS by Google app:

• Can I continue using my watch if I have already installed the app?
  Yes. If you previously downloaded the app before it was removed from the Play Store, you can still find it in your history, reinstall it, and use it on any compatible Android device.
• What happens if I change my phone or Google account?
  If you change your phone but use the same Google account with which the app was previously downloaded, you can reinstall it. If you use a new Google account that has never downloaded the app, it is no longer possible to find it on the Play Store since December 4, 2025. However, you can download it via the link available below.
• Are iPhone users affected by this change?
  No. The Wear OS by Google app remains available on the App Store for iOS users.
• Is connectivity between my phone and my watch still ensured?
  Yes, notifications, incoming calls, and data synchronization between the phone and the watch (via Bluetooth or Wi-Fi) are still supported.
• Does my phone’s information continue to be transferred to my watch?
  Yes, apps can still synchronize and transfer data such as your Google account, contacts, and location between the phone and the watch, even after the app is removed from the Play Store.
• What should I do if I buy a second-hand watch?
  If the Google account used has never previously downloaded the Wear OS by Google app, it is no longer possible to download it from the Play Store, but you can use the link in this document.

3- Manual Download and Installation Procedure

For devices running Android 15 or later, the Wear OS by Google app must be manually downloaded via the link provided. This type of download requires approval in your Android phone's settings.

1. Download the installation file using the button below.
2. When opening the file, you may be asked to approve the installation via:
   Settings > Allow app XXXX > Install.
3. Follow the on-screen instructions to complete the installation.

4- Support and Additional Information

Customer Care remains at your disposal for any further questions or assistance. You can contact us via the contact form in the settings of the TAG Heuer Connected app if you have a Calibre E3, or via this link for previous generations: http://tag.hr/CustomerCare.

1. Open the TAG Heuer Connected app on your phone or visit the link above.
2. Describe your request and send it to our support team.

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