Tag Heuer Maison Customer service
FREQUENTLY ASKED QUESTIONS

Each TAG Heuer Connected watch generation has a different case shape. We recommend using the accessories developed specifically for your model to maximize the watch's performance, as they fit perfectly with the design.

1- Accessory Compatibility Across Generations

While charging docks are only compatible with the model they came with, some straps can fit several models because the size between the lugs is the same.

1. For example, you can use a Calibre E3 strap on a Calibre E4 45mm for aesthetic purposes.
2. For sport usage and enhanced heart rate accuracy, we recommend using only the original rubber strap (for E3/E4 and E5) or velcro strap (for E5).

2- Calibre E5 Specifics (Straps)

For the latest generation, the Calibre E5, the strap attachment mechanism has been redesigned to ensure better integration of the strap with the case.

• This new integration method prevents the use of straps from older generations on this model, and conversely.
• Therefore, for the Calibre E5, only straps specifically designed for this model are compatible.

3- Calibre E5 Specifics (Charging Dock)

Concerning the charging dock for the Calibre E5, although it may visually resemble the Calibre E4 charging dock, there is a key difference.

1. The magnet will repel models other than the Calibre E5.
2. This ensures only compatible watches are charged, preventing accidental damage.

4- Where to Find Compatible Accessories

To find accessories compatible with your TAG Heuer Connected model, please visit our online website or find our nearest stores.

1. Visit our online website: https://tagheuer.com
2. Find our nearest stores: https://store.tagheuer.com

TAG Heuer is not responsible for any issues arising from the use of non-compatible accessories.