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FREQUENTLY ASKED QUESTIONS
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I cannot install apps on my connected watch - what can I do?
Calibre E4 and under
If you are having problems installing apps on your TAG Heuer Connected from the Play Store, here are some quick checks to perform:
Is your watch directly connected to Wi-Fi?
To install apps, your watch must be connected to Wi-Fi, a public Wi-Fi won't work.
To check your Wi-Fi connection:
- Swipe down on your watch face and tap on the Settings icon
- Tap on Connectivity.
- Tap on Wi-Fi and view the connection status.
Do you have a Google account?
To install apps, you need a Google account.
If you have a Calibre E3 or previous generation, open the Wear OS by Google™ app on your phone:
- Scroll down and tap to Advanced Settings
- Tap on Accounts on your watch
- Check if your watch is linked to an active Google account. If not, please create a Google account and synchronized it.
If you have a Calibre E4, to add or manage the accounts Google or TAG Heuer, please go to the TAG Heuer phone app.
If the problem persists, please contact us.
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