Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Most Frequently Asked
- Wear OS 3
- NFT
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
I cannot install apps on my connected watch - what can I do?
Calibre E4 and under
If you are having problems installing apps on your TAG Heuer Connected from the Play Store, here are some quick checks to perform:
Is your watch directly connected to Wi-Fi?
To install apps, your watch must be connected to Wi-Fi, a public Wi-Fi won't work.
To check your Wi-Fi connection:
- Swipe down on your watch face and tap on the Settings icon
- Tap on Connectivity.
- Tap on Wi-Fi and view the connection status.
Do you have a Google account?
To install apps, you need a Google account.
If you have a Calibre E3 or previous generation, open the Wear OS by Google™ app on your phone:
- Scroll down and tap to Advanced Settings
- Tap on Accounts on your watch
- Check if your watch is linked to an active Google account. If not, please create a Google account and synchronized it.
If you have a Calibre E4, to add or manage the accounts Google or TAG Heuer, please go to the TAG Heuer phone app.
If the problem persists, please contact us.
----
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc