Tag Heuer Connected
FREQUENTLY ASKED QUESTIONS
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I can’t reconnect my TAG Heuer Connected and my phone with Bluetooth - What should I do?
If your watch and phone aren’t properly connected, for example, if a broken cloud icon appears on your watchface, here's what you need to check:
Are your devices connected to Bluetooth?
To reconnect your watch and phone to Bluetooth, please:
Is your watch on Airplane mode?
Here's how to check if your devices are on Airplane mode:
Restart your watch and phone
If you’ve made the checks above and your phone and watch still aren’t connecting to Bluetooth, restarting your watch and your phone may fix the problem.
To restart your watch:
To reset your watch:
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc
Are your devices connected to Bluetooth?
To reconnect your watch and phone to Bluetooth, please:
- Disable and enable Bluetooth on your phone and open the Wear OS by Google™ app.
- On your watch, swipe up on your watchface and tap on the Settings icon .
- Then, tap on Connectivity and select Bluetooth.
- Disable and enable Bluetooth. You can check the connection status on your both your devices.
Is your watch on Airplane mode?
Here's how to check if your devices are on Airplane mode:
- On your phone, go to Settings and look for the Airplane mode icon.
- On your watch, swipe down on the watchface and look for the Airplane mode icon . If it’s on, tap the icon to turn it off.
Restart your watch and phone
If you’ve made the checks above and your phone and watch still aren’t connecting to Bluetooth, restarting your watch and your phone may fix the problem.
To restart your watch:
- Swipe down on the watchface and tap on the Settings icon
- Tap System
- Tap Restart
To reset your watch:
- Swipe down on the watch face and tap on the Settings icon
- Tap on System
- Tap on Disconnect & reset
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc