Ensure that you have the most recent version of the application installed on your telephone. You can verify this in the Google Play Store™ or the App Store.
Confirm that your telephone is connected to the internet, either via Wi-Fi or a mobile network (3G/4G/5G).

2- On the TAG Heuer Mobile Application

Issues with login often stem from application-specific settings or credentials.

Please confirm that your login details are accurate. It is possible that you may have inadvertently signed into a different account, especially if utilizing Google Sign-in or Apple Sign-in. If you were recently logged out for an unexpected reason, try logging out completely and then attempting to connect using an alternative login method if available.
If you have forgotten your password:
- Tap on "Forgotten your sign in details?". This will direct you to the TAG Heuer Connected support site.
- Follow the instructions provided to reset your password.
Should you receive a message indicating that your account is undergoing a deletion process, please contact us if you wish to cancel this request.

Note:

Users often log into another account if, for a specific reason, they have been logged out. In this case, log out of your current account and try connecting using another connection method (for example, a different Google or Apple account, or a different email/password combination).

3- If you are still unable to log in to the TAG Heuer Connected application

Sometimes, a fresh installation can resolve persistent login issues.

Uninstall the TAG Heuer Connected application from your device, then reinstall it.
Proceed to enter your login details once more.

4- Compatible App for Your Watch

Ensure you are using the correct application for your specific watch model.

The TAG Heuer Connected application with the red logo is for Calibre E5 models.
The TAG Heuer Connected application with the black logo is for Calibre E3 (Connected 2020) and Calibre E4 models.
The Connected Modular application is for models released prior to 2020.

If the problem persists despite these steps, please do not hesitate to contact us. We will be pleased to investigate the issue further for you.

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